FAQ

Hey there! If you’re here, chances are you are thinking about purchasing some awesome custom apparel from our brand “Dirty Collar Outfitters” OR you are a resident of local work that has been performed by DiTech Industries. We’ve done our best to anticipate your questions, concerns, and needs. Please read through this page and if you still have questions, a member of our team is happy to help web-chat in the bottom right corner of your screen. We are typically available Mon-Friday 9am-4pm EST. 

DiTech Industries FAQ

Why is there paint or flags in my yard? I haven’t ordered service
When your yard is marked with flags or paint, it means that someone is planning to dig. Locating buried utilities is crucial for your and others’ safety, and also helps to prevent damage to utilities and disruption of essential services. The paint is water-solvent which means it will usually fade away in a few days or after it rains.
For more information, you can check out 811.com

A crew came out and buried the line but why is there is still a line on the ground?
The reason for a line to still be laying out is because when the tech hooked up the service, they used a temporary line. When a crew comes out to bury the line, they bury a new line in the route the tech used. After they bury the line, the crew will request for a cutover. A cutover is when the tech will come back out to the service location and connect the buried line and pick up the temporary line so that the customer will not experience any disruption in service.

An incident has occurred with a dog fence, irrigation, or landscaping after you crew buried mine or my neighbors line. What should I do?
If you are experiencing any outages that you believe may have been a result of a recent line burial, please send an email with photos to team@ditech-ind.com with the following information:
Name:
Approximate Date of Occurrence:
Address:
Description of Incident:

I have wifi. Why are you burying a line in my yard?
Wifi services are made possible because of the lines that are being buried in or around your yard

How do I know who needed service near me?
To find out who is digging in your yard or which neighbor may have requested service, check out this link . You’ll find a video and information on how to identify the ticket information near you.

Why is there a line laying in my yard?
You or your neighbor have requested phone or internet service. Depending on where the terminal is located, the line may have to be buried through the neighbor’s yard.

Why is there a door hanger on my door?
Door hangers are left to provide customers (or neighbors who may have a line going through their yard) the contact information to the foremen of the crew.

Why do you need to be in my yard?
Often when a customer has requested service, depending on where the terminal is located the crew may need to bury through multiple yards.

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Dirty Collar Outfitters Apparel FAQ

Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

[Covid-19] When will I get my order?
Our fulfillment times for products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us via the direct chat in the bottom right of the screen with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

Orders
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at the chat box in the bottom right of your screen.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please reach out via our live chat within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us via the web-chat in the bottom right corner of your screen!

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us via the web-chat in the bottom right corner of your screen with photos of wrong/damaged
items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know via the web-chat in the bottom right corner of your screen within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!